Shipping Policy - Wellix Labs

 

At Wellix Labs, we aim to ensure that your orders are delivered efficiently and securely. Please review our shipping policy below for detailed information about order timelines, shipping costs, tracking, and handling potential shipping issues.

---

1. Order Processing Times

• Our team processes orders within 1–3 business days.
• Orders placed after 3 PM PST will be processed on the next business day.
• We do not process, ship, or deliver orders on weekends or federal holidays.

If processing delays occur due to high order volumes, we will inform you promptly.

---

2. Estimated Delivery Times & Shipping Costs

Please note: Delivery times may vary due to external factors such as carrier availability or customs processing for international orders.

---

3. Shipping Confirmation & Tracking

After your order has been shipped, you will receive a shipping confirmation email with a tracking number.

• Tracking updates may take 1–3 business days to appear online due to carrier systems.
• Use the tracking number to monitor your shipment’s progress.

If you face issues with tracking, please reach out to us at support@wellixlabs.com for assistance.

---

4. Address Accuracy

Double-check your shipping information before confirming your order.

• Wellix Labs is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
• If you notice an error in your shipping address post-checkout, contact us immediately at support@wellixlabs.com to update it if possible.

---

5. Delayed or Lost Shipments

While we partner with reliable carriers, there may be rare occasions where delays or issues arise.

• If your order has not arrived within the estimated delivery time frame, please contact us.
• Claims for lost packages must be made within 15 business days of the estimated delivery date.

Our team will coordinate with the carrier to resolve the situation. We may issue a replacement or refund for orders confirmed as lost.

---

6. International Shipping, Customs, and Duties

We ship to many international destinations. Please keep the following in mind for international orders:

• Customs Duties & Import Taxes: Your package may be subject to duties, taxes, or other fees determined by your country’s customs authority. These fees are your responsibility.
• Customs Delays: Your package may be delayed at customs, which is beyond our control.

For further information, contact your local customs office.

---

7. Damaged or Incorrect Items

Inspect your order upon delivery and contact us immediately if you receive damaged, incorrect, or incomplete items.

• Email support@wellixlabs.com with your order details and photos of the issue.
• We’ll address your concerns promptly, offering a replacement, refund, or other resolution.

---

8. Customer Support

If you have further questions or concerns about your shipment, our team is here to assist:

• Email: support@wellixlabs.com
• Phone: +1 (877) 462-8918
• Mailing Address:
  Wellix Labs
  789 Wellness Way
  Los Angeles, CA 90001
  United States

---

At Wellix Labs, we are dedicated to providing a seamless shopping and delivery experience for every customer. Thank you for trusting us with your wellness needs!