Refund policy

Refund Policy - Wellix Labs

 

At Wellix Labs, we are dedicated to ensuring your satisfaction with our products. If you’re not entirely happy with a purchase, our refund policy provides clear instructions on returns, refunds, and exchanges. Please read below to understand your options and the process.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and with all original packaging and tags intact.
  • You must provide a proof of purchase, such as an order confirmation or receipt.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods such as food or plants.
  • Custom or personalized products.
  • Opened personal care or hygiene items.
  • Gift cards and final sale items.

If you are unsure about your product’s eligibility for return, feel free to contact us.

2. Return Process

Steps to Initiate a Return

  1. Contact Us
    Send an email to support@wellixlabs.com with your order details and the reason for the return.
  2. Approval Process
    Our team will review the return request. If approved, we will provide a return shipping label and instructions.
  3. Ship Your Item
    Use the shipping label provided to send the product back to us. Returns sent without prior approval will not be accepted.

Return Shipping Fees

  • If the return is due to an error on our part (e.g., defective or incorrect product), we will cover the shipping costs.
  • For all other returns, customers are responsible for the shipping fees.

3. Refund Details

Refund Approval and Timeline

After receiving your returned item, we’ll inspect it and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days and applied to your original payment method.
  • Note that some banks or credit card providers may take additional time to reflect the refund in your account.

Partial Refunds

A partial refund may be issued if the returned item shows signs of use, damage, or is missing parts for reasons unrelated to our error.

Delayed Refunds

If your refund does not appear after 15 business days, please contact us at support@wellixlabs.com.

4. Exchanges

We offer exchanges for eligible items. Simply initiate a return using the steps outlined above and submit a new order for the replacement item.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, reach out to us immediately at support@wellixlabs.com with photos and a description of the issue. We’ll resolve the situation as quickly as possible by offering a replacement, refund, or store credit.

6. EU 14-Day Cooling-Off Period

For customers located in the European Union, you have the right to cancel your order within 14 days of receiving the item without providing a reason.

  • Items must still meet the return eligibility criteria above.
  • Refunds will include the item's cost and the original, standard shipping fees.

To exercise this right, please contact us at support@wellixlabs.com.

7. Contact Information

If you have any questions about our refund policy or need assistance, please feel free to contact us at:

  • Email: support@wellixlabs.com
  • Phone: +1 (877) 462-8918
  • Mailing Address:
    Wellix Labs
    789 Wellness Way
    Los Angeles, CA 90001
    United States

At Wellix Labs, your trust is important to us. If you have any concerns about your purchase or return process, please don’t hesitate to reach out. We are here to provide the support you need and ensure your satisfaction. Thank you for choosing Wellix Labs!